Surface Pro Fails To Boot, Stops on ‘Surface’ Logo
A Surface Pro may freeze at the ‘Surface’ logo (black screen with white logo) when booting.
One remedy for this is as follows:
- Hold down the Volume Up and Power buttons simultaneously for 15 seconds.
- The Surface will shut down, and restart into BIOS setup.
- Tap Exit and answer yes when prompted to save changes.
The device may then boot normally.