Cadzow Knowledgebase


Welcome
Contact Us
Professional
Services

Consulting
Knowledgebase/
Site Search

Remote Support

Print Friendly

Surface Pro Fails To Boot, Stops on ‘Surface’ Logo

A Surface Pro may freeze at the ‘Surface’ logo (black screen with white logo) when booting.

One remedy for this is as follows:

  1. Hold down the Volume Up and Power buttons simultaneously for 15 seconds.

  2. The Surface will shut down, and restart into BIOS setup.

  3. Tap Exit and answer yes when prompted to save changes.

The device may then boot normally.

Copyright © 1996-2018 Cadzow TECH Pty. Ltd. All rights reserved.
Information and prices contained in this website may change without notice. Terms of use.


Question/comment about this page? Please email webguru@cadzow.com.au