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Opening An Office 365 Shared Mailbox via IMAP

Unlike a user mailbox, an Office 365 Shared Mailbox cannot be opened via Exchange ActiveSync (EAS), which is the default way to interact with such mailboxes.

However, the account can be configured using IMAP.

To do so, you need the Office 365 credentials of a user that has acces to the mailbox, and the alias of the shared mailbox.

Suppose the shared mailbox is sales@domain2.com, a user with access is frank@domain1.com and the alias is sales1.

Then use the following settings:

NameAs required
Emailsales@domain2.com
IMAP Serveroutlook.office365.com
IMAP Port993
IMAP Usernamefrank@domain1.com\sales1
or
frank@domain1.com\sales@domain2.com
(Different devices accept different syntax — use whichever works.)
IMAP Password[Password]
SMTP Serversmtp.office365.com
SMTP Port587
SMTP Usernamefrank@domain1.com
SMTP Password[Password]

(For latest POP/IMAP/SMTP settings for Office 365, see here.)

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