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Case Study: INET_E_DOWNLOAD_FAILURE

When accessing https://google.com or https://abc.xyz, both Internet Explorer and Edge on Windows 10 fail to connect and display:

Can't reach this page.
Make sure the address https://google.com is correct.
More information: The connection to the site was reset.
Error Code: INET_E_DOWNLOAD_FAILURE

Scenario:

  • This occurs on all user profiles in the system.

  • Originally noticed on Windows 10 1709 but persists after upgrade to Windows 10 1803.

  • The affected system does not use any special networking settings (DHCP to the server/router as usual).

  • There are no additional entries in hosts.

  • There is no malware.

  • Other machines on the same network work correctly.

  • Firefox works correctly.

  • Other https sites work correctly.

We do not currently have a solution for this problem, however we suspect it is related to the CA used to sign these websites, as they are both Google.

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